Contact
Email support@platefulhq.com. For a problem with the app, include your iPhone model, your iOS version and what you were doing when it happened. Every message is read, and most get a reply within a few days.
To report a wrong estimate on a meal you logged, open the meal, tap the ⋯ button and choose Report an Issue. The report carries the numbers the estimate produced, so it can be traced.
Plateful Pro
Plateful Pro is billed by Apple. To cancel or change it, open the Settings app on your iPhone, tap your name, then Subscriptions. You keep Pro until the end of the period you paid for.
To restore a subscription on a new iPhone, tap Restore Purchases under Settings, Plateful Pro in the app.
Refunds are handled by Apple. Request one at https://reportaproblem.apple.com.
Your account and data
To delete your Plateful account and everything synced to it, open Settings, Account in the app and tap Delete Account. Deleting the app removes what it stores on the iPhone, apart from the two small Keychain items the Privacy Policy describes.
To ask for a copy of your data, or to ask anything about how it is handled, email support@platefulhq.com. The Privacy Policy explains what is collected and why.